To get the best and lasting results, our experience proves a systems approach to performance improvement is key.
Starting with a strategic planning process that explores, in detail, those things that can affect the organization in the near future followed by a self-assessment to identify areas to be addressed, a prioritized portfolio of projects is developed.
Whether Six Sigma, Lean, PDCA, or other approach is the best solution, specific training for that project team is provided with coaching for best results. Meanwhile, a study of the American and Japanese Quality Masters helps define a set of Operating Principles to govern the behavior of personnel of the organization.
This three pronged approach – strategy, process improvement/innovation, and behavior does indeed result in optimized and sustained performance improvement.